Privacy policy

Last updated: 1 November 2026

This policy explains what personal data homap collects, why, and your rights under the Digital Personal Data Protection Act, 2023.

What we collect

• Account: mobile number, and the name, email, city and PIN code you add to your profile.
• Orders: delivery name, phone and address, products and amounts.
• Warranty: product serial numbers, where and when you bought them, and the invoice photo you upload.
• Technical: basic device and usage information needed to keep the site working and secure.

Why we use it

• To sign you in, deliver orders, provide warranty and replacement, and contact you about them.
• To prevent fraud, such as fake serial numbers or repeated failed attempts.
• To meet legal duties, such as keeping tax records.

We do not sell your personal data.

Who we share it with

• Delivery partners and service partners, only what they need to deliver or repair your product.
• Service providers that host our site, database, login and SMS (for example cloud hosting and OTP delivery).
• Authorities, when the law requires it.

How long we keep it

Account and warranty data for as long as your account is active and your products are covered; order and invoice records for as long as tax law requires.

Your rights

You can ask to see, correct or delete your personal data, or withdraw consent, by writing to support@homap.in. Some records (such as tax invoices) must be kept by law.

Security

Data is stored with access controls so that each customer sees only their own information. Invoice photos are private to your account and our team.

Contact

Grievance Officer

As required by the Consumer Protection (E-Commerce) Rules, 2020, complaints can be sent to our Grievance Officer:

We acknowledge every complaint within 48 hours and resolve it within one month of receiving it.