Returns, refunds and cancellation

Last updated: 1 November 2026

Damaged, defective or wrong item

If your product arrives damaged, defective, or is not what you ordered, tell us within 7 days of delivery by phone, WhatsApp or email with your order number and photos or a short video of the product and box. We will arrange a pickup and send a replacement, or refund you if a replacement is not available.

Change of mind

We do not accept returns for a change of mind or if the product has been used, unless it is defective.

Condition for returns

Please keep the original box, accessories and invoice. The serial number on the product must match our records.

Refunds

• Cash on Delivery orders are refunded by bank transfer or UPI to an account you give us.
• Online payments are refunded to the original payment method.
• Refunds are started within 2 working days of the returned product passing inspection, and usually reach you within 5–7 working days.

Cancellation

Cancel from Orders while the order shows "Placed". Once confirmed or shipped, contact customer care. Prepaid orders cancelled before dispatch are refunded in full.

After 7 days

Faults that appear later are covered by our warranty, and by the 1-year replacement guarantee for purchases on the homap app or website.

Contact

Our registered business name, full address, GSTIN and customer care number will be listed here once our GST registration is complete. Until then, please write to us by email.