Warranty and replacement guarantee

Last updated: 1 November 2026

Warranty on every genuine homap unit

Every genuine homap product bought new is covered against manufacturing defects for the warranty period shown on its product page, whether you bought it on homap.in, on a marketplace such as Amazon or Flipkart, or in a shop.

• Register the product with its serial number in the homap app or at homap.in.
• Keep your purchase invoice. It is needed to make a warranty claim, and the warranty period runs from the invoice date.
• Warranty service is repair, or replacement where repair is not possible, through homap or our service partners.

1-year replacement guarantee

Products bought on the homap app or website also get a replacement guarantee for the period shown on the product page: if the product develops a manufacturing defect, we replace it. The invoice is checked once to activate it.

What is not covered

• Physical damage, liquid or water damage, burns, or damage from power surges or wrong voltage.
• Misuse, use against the instructions, commercial use, or normal wear (for example blades and batteries wearing over time).
• Products opened, repaired or modified by anyone other than homap or our service partners, or with the serial label removed or altered.
• Second-hand units, units without a valid invoice, and serial numbers that do not match our records.
• Accessories and consumables unless they are faulty when delivered.

How to claim

Contact customer care with your registered mobile number, the serial number, a description of the fault and your invoice. We may ask for photos or a video and will arrange pickup or a service visit.

Contact

Our registered business name, full address, GSTIN and customer care number will be listed here once our GST registration is complete. Until then, please write to us by email.