Terms of use
Last updated: 1 November 2026
These terms apply when you use homap.in or the homap app ("homap", "we") to browse, buy products or register a product for warranty. By using the site you agree to them.
Who we are
| Brand | homap (home appliances) |
| Registered address | Delhi, India |
| Customer care email | support@homap.in |
Our registered business name, full address, GSTIN and customer care number will be listed here once our GST registration is complete. Until then, please write to us by email.
Your account
You sign in with your mobile number and a one-time password (OTP). Keep your phone secure; you are responsible for activity on your account. Give correct details when you order or register a product.
Products, prices and orders
- Prices are in Indian rupees and include all taxes. The price charged is the price shown when you place the order.
- Product photos and descriptions are as accurate as we can make them; small differences in colour or packaging can occur.
- Country of origin: shown on each product page.
- An order is a request to buy. We confirm it when we accept it. We may cancel an order if a product is unavailable, the address cannot be served, or the order looks fraudulent; if you have paid, you get a full refund.
- Payment: Cash on Delivery (cash or UPI to the delivery partner). Online payment will be offered when available.
Cancellation
You can cancel an order from Orders while it shows "Placed". After it is confirmed or shipped, contact customer care.
Returns, refunds and warranty
See our Returns & refunds, Shipping and Warranty policies, which form part of these terms.
Fair use
Do not misuse the site, try to guess serial numbers, interfere with its working or use it for anything unlawful. We may suspend accounts that do.
Liability
Nothing in these terms limits your rights under the Consumer Protection Act, 2019. Apart from those rights, our liability for any order is limited to the amount you paid for it.
Governing law
These terms are governed by the laws of India. Courts at Delhi have jurisdiction, without affecting your right to approach a consumer commission.
Grievance Officer
As required by the Consumer Protection (E-Commerce) Rules, 2020, complaints can be sent to our Grievance Officer:
| Designation | Grievance Officer, homap |
| support@homap.in | |
| Address | Delhi, India |
We acknowledge every complaint within 48 hours and resolve it within one month of receiving it.